Refund Policy
Refund requests should be initiated within 24 hours of receiving the items. Not all items are eligible for refunds. Refund will be provided for spoiled & damaged*
*Damages and issues!
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong product so we can evaluate the problem and make it right.
It is important to note that some countries may have customs regulations that involve opening packages for inspection. Customs is a government body, and Meifoods has no authority over this process. If your package is opened during customs clearance, Meifoods cannot be held responsible for any damage or leakages, and refunds will not be provided.
Dairy Product Warning:
Please note that milk sweets and dairy products such as Ghee cannot be sent to the UK or any European countries. In the event that an order from Europe includes milk-based products, we regret to inform you that we will not be able to fulfill that part of the order. We will offer an alternative product to replace the milk-based product or provide a refund within 5 business days if an alternative is not available. This only applies to European countries.
Nuts Product Warning:
Please note that products that contain nuts as an ingredient cannot be sent to the UK due to the United Kingdom's strict customs regulations. In the event that an order from the UK includes products that have nuts, we regret to inform you that we will not be able to fulfill that part of the order. We will offer an alternative product to replace the nuts-based product or provide a refund within 5 business days if an alternative is unavailable. This only applies to the UK.
We will notify you once we’ve received and inspected your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any refund initiated might take up to 3-5 business days to reflect in your bank account.
NOTE: Once the order is placed using any coupon, and the customer finds other coupons with higher discount value, the request for a refund of the difference should be made within 6 hours. Refunds will not be provided if the order is already packed or ready to dispatch or already dispatched.
If, in any case, the customer/consignee refuses to receive the order from the delivery partner nor responds to any calls & emails made by the delivery partner or Meifoods during delivery, the delivery will be rescheduled for the next day and will be attempted up to 2 times. Again, suppose the delivery partner or Meifoods did not receive any response from the customer/consignee during delivery, or the customer/consignee refuses delivery. In that case, no refund will be provided to the customer.
Return of items will not be accepted even in case of damage to items received or upon the customer receiving the wrong items. Please share the photo proof of damaged products at wecare@meifoods.co.in to claim the refund. Upon inspecting the claim and the proof, Meifoods will let the customer/consignee know whether they are eligible for the refund of spoiled/missing items
If the received products are undamaged/unspoiled, customers/consignees cannot return their orders to Meifoods. However, if a customer does return products, a restocking fee of 20% of the total order value will be deducted.
- Cancellation requests should be initiated within 3 hours of placing the order. A full refund will be provided to the customer if we receive the request within 3 hours of the order.
- Cancellations after 3 hours will be charged 50% of the order value as our makers would have already started preparing the items or we would have started working on the packaging.
- Suppose Meifoods couldn’t ship your item due to a shortage of stocks or any shipping difficulties. In that case, your order will be canceled, and a cancellation notification will be sent to your email address. If we cancel any order, a full refund will be provided to the customer's original payment method within 3-5 business days.
For cancelling an order, the request must be made only through email: wecare@meifoods.co.in. Requests made through social media, phone calls, and WhatsApp will not be considered unless or until the customers get a response from us on the particular channel.